Delivery and Returns

Delivery

We use Parcel Force and Evri couriers.

Orders of stock profiles and branded seals will be dispatched and delivered in 2-3 working days with most orders being turned around in 24 hours.

If you require an urgent delivery, please contact our team and we may be able to arrange a morning delivery or a Saturday delivery (May include an extra charge).

Non-stock profiles have a lead time of 10-14 working days.

We also deliver worldwide please contact us for a non-UK delivery quote. Please note all non-UK deliveries come with transit insurance for the full value of the seals as standard.

 

 

Returns

 

We aim to ensure your utmost satisfaction with every purchase. However, in the unlikely event the seal you have ordered is incorrect please contact us within 14 days.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order within 14 days of receiving your order and return the goods within a further 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault, and this does not apply to Bespoke/custom-made products.

Please see our full returns policy outlined below:

 

Bespoke/Custom Made Seals: Unfortunately, we are unable to offer refunds or exchanges for bespoke/custom-made products. This is because we manufacture these seals at the exact sizes you require and they cannot be resold. If you have received a seal that does not match what you ordered please contact us for help.

Branded Seals: If you have ordered an incorrect branded seal, we can offer a refund. You will need to return the seal at your own expense. Once we receive the seal, if it's in good resaleable condition we will refund you for your seal within 10 working days.

Incorrect Sized Seals: If you receive an incorrect seal that does not fit your refrigeration unit please contact us within 14 days of receiving your order. If this is found to be an error on our part we will of course swiftly send you the correct seal.

Size Alterations: If the seal you ordered is much larger than the seal you require. we may be able to accommodate a size alteration (Subject to size). Please note there will be costs for the delivery and alterations.

 

All efforts are made to ensure your seal arrives in good condition but if in the unlikely event, it arrives damaged, please contact us immediately.

We can only guarantee our seals for 30 days.

They are designed and manufactured to withstand the rigors of normal use however, many factors affect the efficacy and longevity of a fridge seal, and they are outside of our control.

These include the following examples:-

Poor initial fitting of the seal

Age of the fridge and state of the door (warped or misaligned)

General maintenance and cleanliness of the fridge

Care of the door/seal by its users

Make sure all your measurements are accurate. It is your responsibility to read through all the details of your order confirmation/proforma invoice to ensure it is correct. Please check your contact details, addresses, measurements, and how you measured is correct. We allow a tolerance of +/- 5mm for all our seals.

 

Please see our returns address:

The Seal Company
Unit 4, Atlantic Court
North Devon Business Park
Barnstaple
Devon                                                                                                                                                                                                                                                                                        EX31 4FP